Peel and Stick Wallpaper FAQs

How to measure wall for wallpaper?

• Do not include crown molding and/or baseboard in the length of the wall to avoid ordering unnecessary wallpaper.

• Please measure the length of the wall on both sides of each wall since the actual length of the wall might slightly vary. You need to use the longest measurement; this way, you can prevent any gaps between the ceiling and the wallpaper.

• Please measure the width of the wall at the top and at the bottom of the wall since the actual width might slightly vary.

• Include doors and windows (or any other obstacles) in the measured area.

Do I need a primer for peel and stick wallpaper?

• You need to use a primer if you have bare drywall. For other types of walls, it is not mandatory.

How do I clean the wall before applying peel and stick wallpaper?

• We recommend cleaning the wall with a damp cloth and letting it fully dry before applying the peel and stick wallpaper to ensure that the wallpaper will adhere properly to your wall. For better results, we recommend cleaning the wall with an isopropyl alcohol cleaning solvent. You can spray it on the cloth and wipe the wall with the damp cloth. Follow the cleaning instructions provided by the solvent manufacturer. After any wall cleaning with a damp cloth, it must dry fully.

What tools do I need to apply peel and stick wallpaper?

• We recommend the following tools for peel and stick wallpaper application: level, utility knife, tape measure, scissors, squeegee or plastic ruler

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Submit a return request
To start a return, click the profile icon in the navigation, or click here.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. The cost of return shipping will be deducted from your refund.

Note: Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@lolagaia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on FINAL SALE items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@lolagaia.com.